Grievance Redressal Cell

The Student Grievance Redressal Cell aims to address the complaints lodged by any student and redress it for creating healthy learning environment in the institution. The students can state their grievance regarding any academic and non-academic matter within the campus through online and offline mode.

Vision

The Grievance and Redressal cell resolves to abate sensitive issue in a constructive manner by stepping-up actions against the calumniators and bring about order indeed.
The Grievance and Redressal cell embodies following aspects as its mission.

Mission

Swift and timely actions.
To pay heed to petitions by the pupils
To take way prudential decisions as to welfare of the pupils.
Maintain integrity and transparency in the functioning and in the mechanism of the cell.

Primary Objective

To address the grievances of the students.
To maintain accountability and encourage responsibility.
To take note of and consider the suggestions made.
To ensure that the students have as positive experience in college as possible.

Secondary Objective

To provide a forum for students to voice their grievances and suggestions.
To make the students feel that they are important stakeholders in the Institution.
To create awareness of the empowerment that is available and that they can be the agents of change.
To encourage students to become active members of the college and society, not just passive onlookers

Standard Operating Procedure

Certain guidelines have been drawn up governing the working of the Cell to ensure that the grievance redressal mechanism is not misused.

Grievances and suggestions can be represented:

In writing through the suggestions box.

Orally by contacting any of the Cell members or the principal either directly or indirectly, through the Mentor, Class Teacher, any other lecturer, or Class representatives.

When using the Suggestions Box, the class should be mentioned when necessary to facilitate the redressal of grievances.

It is optional to write the name but students are made aware that the matter will be kept confidential even if they do write their names. There will be no repercussions.

The Cell meets at regular intervals to consider these grievances and suggestions.

Grievances will be redressed in the best possible way within the shortest period of time possible, within the framework of the institution's rules and regulations.

If the matter cannot be redressed according to the expectations, an explanation is given for the same.

In certain cases, where the grievances are related to matters pertaining to another committee of the Cell, the grievance is taken to the concerned party for redressal.

Frivolous grievances and suggestions will not be entertained.

Grievance Redressal Mechanism

A grievance can be any type of i.e. unjust behaviour, stalking, use of pretext to do wrong things, dissatisfaction, displeasure, the bad perception among the employee and the students. The institution believes that grievances led by the employees and students should be addressed with a proper mechanism. The institution has accepted it as a policy to redress every form of grievance with great sensitivity. The institution envisions comprehensive development of the organization by addressing all sorts of complaints. Any complaint or grievance related to sexual harassment, the outrage of modesty of women and ragging is handled with extra sensitivity. For that organization frame several committees to solve every sort of complexity with utmost care.

The college has created a Grievance redressal procedure to resolve individual and group grievances of a general character, as well as those linked to ragging and sexual harassment of the college's students and employees. As per the UGC's and University of Mysore norms and regulations, College Grievance Redressal Committee has been formed with the representations of various stakeholders to deliver justice to complainers.

Composition of the Grievance Redressal Cell

Sl.no.	Name	Designation	Position
1	Dr. Sowmya Erappa K	Principal, Seshadripuram Degree College, Mysore	Chairman
2	Dr. Lavanya C. P.	Assistant Professor, Department of Kannada	Convener
3	Dr. Raghavendra R.	Physical Education Director, Department of Physical Education and Sports	Member
4	Charan Kumar	Final year B.Com	Member
5	Bindushree	Final year BBA	Member